Trefriw Woollen Mills

Product Returns

  • If you are not entirely satisfied with any item you have ordered, you have the right to cancel your order up to 14 days from the date of receiving your goods.
  • You may use our Order Cancellation Form (below) to inform Trefriw Woollen Mills of your decision to cancel your order (print & complete).
  • Please notify us by email or post of your decision to cancel your order within 14 days of the date of receiving your goods.
  • If you cancel your order please return the goods to us (with the original packaging and with all relevant documentation) at your expense.
  • The postage to return the goods to us from the U.K. will be the same as you have been charged for shipping, minus our £2.40 packing charge.
  • If you are returning goods to us, you must take reasonable care to ensure that the goods are not damaged in transit.
  • If you fail to return goods at your expense, we reserve the right to charge the direct costs for their recovery and may offset that amount against any refund due.
  • Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office to insure the parcel.
  • Refunds will be issued within 30 days of the cancellation date of your order.

Order Cancellation Form


To:

Trefriw Woollen Mills Ltd.
Trefriw
Conwy Valley
LL27 ONQ
UK
Phone: 01492 640462
Phone: +44 1492 640462 (international dialling)
Email: info@t-w-m.co.uk
Web: www.t-w-m.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:





Ordered on:

Received on:

Name:

Address:

Signature:

Date:





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