Shopping Help

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Delivery Times

UK Delivery Times: We aim to post orders to you within a maximum period of 3 days. We will e-mail you when the goods are posted. Please allow about 7 working days from time of posting for the goods to reach you.

Payment Options

You can order and pay online by Visa, MasterCard, Maestro or Visa Electron. Order pages are protected with a 256-bit encryption SSL Certificate. Payments are processed by our payment gateway, SagePay.

Prices & Taxes

By default all prices on this web site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) (VAT no: GB 160 5681 69). The current rate of VAT is 20%.

Privacy Policy

Trefriw Woollen Mills is the trading name for this website owned by Trefriw Woollen Mills Ltd., Main Road, Trefriw, Conwy, LL27 0NQ, U.K. We are a tourist attraction in North Wales and manufacture woven woollen products in our mill museum.

Product Review Form

Please take moment to send feedback about our Welsh Tapestry that you have purchased online.

Returns Policy

If you are not entirely satisfied with any item you have ordered, you have the right to cancel your order up to 7 days from the date of receiving your goods. You may use our Order Cancellation Form (below) to inform Trefriw Woollen Mills of your decision to cancel your order (print & complete).

Terms & Conditions

Automatic Acknowledgement Of Order: Goods will be despatched within 5 days of receiving your order unless there is a problem in which case we will e-mail you within 5 days. We will e-mail you when the goods are posted, using the address supplied as part of your order.